FAQ

You can upload reservations from the file or connect Guestbuddy to your PMS. Whenever you get a new booking, Guestbuddy will automatically send your guest a welcome email with a download link and login PIN.

Each hostel can create unique content for their guests, to express their individual brand. This is not generic content. You can focus on the best places within a reasonable distance from your property, or highlight your staff’s personal recommendations. However, if you need help, we do have copywriters for content creation. See the pricing page for details.

Hostels access Guestbuddy from a web-based backoffice. Here you can manage everything. Your content, guest requests, hostel wall, chat with guests, deals and promotions.

Sure! You can download the app and use it for free for 30 days.

Research shows that a broader offering improves guest satisfaction. It’s also no secret that guests appreciate convenience. Guestbuddy broadens your offer and makes everything easier for your guests. On top of that, it promotes your extra services, like tours and room upgrades.

Yes! Sign up for a free 30-day trial and see how it can make your hostel even better.

The app is available in English, Spanish, French, German, Portuguese, Chinese, Ukrainian, Polish, Russian, Dutch, Hungarian and Italian.

Please see the list of current integrations. If you don’t see your PMS there, contact us and we’ll check if we can make it work for you.

Yes, you can. Every day or week, you can upload your list of bookings from a file, directly to Guestbuddy. Of course, we recommend using a PMS. Contact us for information about how to get started with a PMS.

Yes, it does! The app includes a dashboard where you can see the summary of your guests’ activity and your sales from extra services.

Guestbuddy was designed for ease of use. It takes just a few minutes to set up the app. The time it takes to add content depends entirely on whether or not you already have deals or travel guides prepared. If you need help with content creation, case you need help, we can provide you the out of the box app with curated content created by our copywriter. Contact us at [email protected]

Once the integration is enabled, Guestbuddy will receive every new booking within seconds. Also, it will automatically push any booking changes made by your guest, directly to your PMS (e.g. payments or online check-in details).

Here is all of the information that Guestbuddy can send to your PMS: guests details, booking notes, payment details, extra services purchased by guests, and booking balance due. This depends on what your PMS can receive and handle. Click here to see a list of current integrations.

Guestbuddy uses Stripe for payment collection. You need to create an account on Stripe first. After that, you enable the payments within Guestbuddy. It takes just a few minutes, then your booking payments will start going to your bank account. See stripe.com for more information.

At this point, Stripe is the only option, but we plan to add more payment gateways in 2019. Especially for countries where Stripe is not available. Please contact us for more details.

Yes, you can. Each offer and travel guide contains advanced settings. You can customize what is shown to a 20-year old backpacker and what is shown to a 4-person family visiting Legoland. No more spam and irrelevant content!

Yes, it does. Guestbuddy is a data processor which complies with GDPR regulations.

Within Guestbuddy, there is a module called “Guest Requests.” Here you’ll find all of the requests made by guests.

It is you who decides. You can set up some items to require confirmation and others to automatically get added to the booking (e.g. breakfast or towels). You can also decide if items are free or require payment.

Only to a very limited extent. Guests can see first name, age and nationality. No contact details or sensitive information. Also, a guest may decide to set his/her profile to private, making him/her invisible to other guests.